888 TERMS OF SERVICE

Key Terms

Please review the User Agreement in full prior to registration. However, we would like to specifically highlight the following important points:

• Who May Use the Services and Software: You must be at least 18 years old and located in the UK to access and use the Services and Software, as described in sections 3.1 and 3.3.
• In What Instances Will We be Liable to You? Certain types of losses are not subject to limitation or exclusion of liability, including your statutory rights, as outlined in section 4.2. Our liability for other losses is excluded, as detailed in section 4.3. We accept no responsibility for any loss or damage resulting from your use of the Software or Services, your use of any links on the Sites, any content on external sites linked from the Sites or Services, or any change to, suspension of, or termination of the Software or Services. Additionally, we are not liable for: (a) indirect or other financial or consequential losses; (b) losses that were not reasonably foreseeable by you or us at the time you accepted the User Agreement; (c) business-related losses and/or losses incurred by non-consumers, including loss of business, data, interruption, or profits; (d) losses caused by the equipment or devices used to access the Software and/or Services; (e) acts or omissions by your internet service provider or other third parties contracted to provide access to the server hosting the Site; or (f) failure to provide the Software and/or Services or to meet obligations under the User Agreement where such failure results from Events Beyond Our Control.
• Errors: Technical, system, or human errors may occasionally occur and affect the Service, Site, and/or Software. These are referred to as “Errors” in the User Agreement, with examples provided in section 5.1. Some Errors may not be obvious or detectable by you or us. Any bets impacted by an Error will be void, and any winnings and/or bonuses arising from such an Error will not be payable, as set out in section 5.
• Your Breach of These Terms and Conditions: You are required to indemnify us for any losses we incur as a result of any material breach of the User Agreement by you, in accordance with section 6.
• Age and Identity Verification: We may request specific information and/or documentation to verify your age and identity, as described in section 3 and the Withdrawal Policy. If you are found to be under 18 or have provided false or inaccurate registration details, your account will be closed and the User Agreement terminated, as set out in section 3.7. Additional verification measures, including checks on source of funds, may also be carried out as detailed in sections 3.9, 3.10, and the Withdrawal Policy.
• Fraudulent or Unlawful Activity: If you engage in prohibited actions, referred to as “fraudulent and unlawful activities”, we may take action against you, including closing your account and retaining deposits, winnings, or funds held in your account, as outlined in section 9.1. Examples of such activities are listed in section 9.2 and include gambling with proceeds of crime, using recognized betting methods to bypass the standard house edge, circumventing security measures or systems, using software tools or artificial intelligence, intentional disconnections, collusion, chip-dumping, misuse of the “sit out” feature, systematic abuse, Special Offer Abuse (described below), depositing large sums without gameplay, and failure to provide requested verification documentation in accordance with section 3.
• Fraudulent Payments: If we reasonably suspect that a payment is fraudulent or that any other fraudulent activity has occurred, we may close your account and terminate the User Agreement, reverse any payouts made, and recover any winnings, as set out in section 11.4.
• Special Offer Abuse: If we reasonably believe that you are attempting to unfairly benefit from, exploit, or manipulate any promotions, bonuses, or special offers made available on the Sites, this will be classified as “Special Offer Abuse” as described in section 9.2. Examples include: (i) creating multiple similar accounts to obtain welcome bonuses more than once; (ii) depositing only during promotional periods to receive bonuses; (iii) opening multiple accounts across our networks; (iv) concerns regarding the accuracy of your identity details; (v) repeatedly playing free games without engaging in paid games; (vi) purchasing all tickets for a free game; or (vii) repeatedly depositing, withdrawing, and redepositing solely to obtain deposit-related bonuses. In such cases, we may refuse, withhold, or remove any bonus, offer, or promotion, either temporarily or permanently, or close your account and terminate the User Agreement, as set out in section 9.1.
• Account Closure and Termination: In addition to the scenarios outlined above, we may immediately terminate the User Agreement and close your account if we discontinue the Service, if you breach any terms of the User Agreement, or if we reasonably believe your account is linked to another account that has been terminated due to a material breach, as described in section 15.2. We may also terminate the User Agreement and close your account if any information you provide is inaccurate (section 8.2), if you attempt to access the Service using another person’s account (section 10.11), if you breach chat usage rules (section 18) or live poker rules (section 25.4), or if you engage in abusive conduct towards our employees (section 19.3).
• Available Funds and Restricted Funds: Where your account contains both Available Funds and Restricted Funds, as defined in sections 12.9 and 12.10, any wager placed will first use Available Funds, except when using free spins, FreePlay, jackpot vouchers, Tournament Tickets, Free Bet Tokens, or Profit Boost Tokens.
• Limit on Winnings from Use of Restricted Funds: If you have made a successful real money deposit and wager on a casino game using Restricted Funds only, any resulting winnings will be capped at $500/euro;500/pound;500, as specified in section 12.11. From 14 June 2021, if no successful real money deposit has been made and you wager using Restricted Funds only, winnings will be limited to $100/euro;100/pound;100, as set out in section 12.12. These limits do not apply to verified progressive jackpot winnings derived from Restricted Funds, see clause 12.13. From 17 July 2024, please note that wagering on or winning progressive jackpot prizes using FreePlay or free spins is not permitted, as outlined in sections 12.11 and 12.12.
• Amendments to the User Agreement: We reserve the right to update or modify the User Agreement from time to time, including due to legal or regulatory requirements, security considerations, or changes to our Services. Section 2 explains when advance notice of such changes will be provided.
• Additional Rules: As stated in section 1.4, in addition to these Terms of Use, the following additional rules apply: (i) the Bonus Policy, which provides further details on promotions, bonuses, and special offers; (ii) the Withdrawal Policy, which outlines withdrawal procedures and minimum limits; (iii) the Responsible Gambling Policy, which explains available responsible gambling tools; (iv) the Tournament Rules, relating to Sit & Go poker tournaments; (v) the House Rules, which provide further guidance on poker tournaments; (vi) the Disconnection Policy, detailing procedures when a disconnection occurs during play or betting; and (vii) the 888sport Sports Betting Rules, which explain sports betting products, void bets, and settlement processes.
• Minimum Withdrawal Limits: Where you request a withdrawal that does not include your full account balance, minimum withdrawal limits will apply in accordance with the Withdrawal Policy.
• Chargebacks: You must not initiate or attempt any chargebacks, or deny or reverse any payments. You agree to reimburse us for any chargebacks, payment reversals, or denials you initiate, as well as any losses we incur as a result, as set out in section 11.1.
• Your Responsibility for Account Activity: Your account is intended solely for your personal use and benefit. You are fully responsible for all activity conducted through your account, as outlined in section 8.4. You are also responsible for maintaining the security of your username and password, in accordance with section 8.6.
• Our Decision is Final: Except where a technical failure occurs for which we are directly responsible, all randomly generated outcomes relating to the Services are determined by the random number generator. In the event of any discrepancy between the result displayed in the Software and the result recorded on our server, the server result will prevail, as set out in section 14.1.
• No Use of Third-Party Payment Methods: As stated in section 8.2, all information you provide during registration or at any time thereafter, including payment and occupation details, must be accurate, current, complete, and match the name on the card or payment account used. You may only use payment methods registered in your own name and must not use those belonging to another person. We will assume that all payment methods associated with your account belong to you and that you are legally entitled to use them. If this is not the case, we will not be liable to refund any funds to you or any third party, subject to any obligations imposed by applicable laws or regulations.

Table Of Contents
1	Introduction and Acceptance of the User Agreement	This section provides introductory details about these terms, additional applicable conditions, and how your acceptance of the agreement takes place;
2	Changes to the User Agreement	This section explains how these terms may be amended and when advance notice will be given to you;
3	Eligibility to Use the Services and Software	This section outlines who is permitted to use our services and how age and identity checks may be carried out;
4	When Will We Be Liable to You?	This section explains the circumstances in which we may be liable to you, including any limits or exclusions of liability;
5	Errors, Voided Bets and Winnings	This section describes situations in which bets and winnings may be cancelled due to technical or manual errors;
6	Your Breach of These Terms and Conditions	This section outlines the actions we may take if you breach these terms;
7	Use of Our Technology and Intellectual Property	This section explains your rights and limitations regarding our intellectual property;
8	Your Commitments to Us	This section sets out the representations and commitments you make in relation to your account and use of our services;
9	Restrictions on Use of the Sites and Services	This section lists activities that are not permitted;
10	Your Account	This section explains how your account may be used and the conditions that apply to it, including rules on multiple accounts;
11	Payment Transactions and Payment Fraud	This section explains how payments are processed, responsibility for payments, and any applicable fees;
12	Promotions and Bonuses	This section provides details on how promotions, bonuses, and special offers are managed;
13	Our Obligations to You	This section contains further information regarding our responsibilities to you;
14	Complaints and Dispute Resolution	This section explains how you may raise a complaint or resolve a dispute with us;
15	Account Closure and Termination	This section explains when and how your account or the agreement may be terminated by either party;
16	General Provisions	This section contains general terms governing the agreement between you and us;
17	Gaming Regulations	This section provides information regarding regulatory oversight and compliance;
18	Use of the Chat Feature	This section sets out the rules applicable to use of our chat functionality;
19	Customer Service Department	This section includes further details about communication and interaction with us;
20	Exchange Rates	This section explains how currency exchange rates are applied;
21	Uninstalling Software and Shortcut Creation	This section provides information on uninstalling our software;
22	Minimum Hardware Requirements	This section sets out the minimum technical requirements needed to use our services;
23	Multi-Currency Functionality in Casino	This section explains how multi-currency features work in our casino games;
24	Governing Law	This section identifies the law governing our relationship with you; and
25	Jackpots, Live Casino, Poker and Sports Betting Provisions	This section sets out specific terms relating to jackpot winnings, live casino, poker, live poker, and sports betting

1. Introduction and Your Acceptance of the User Agreement

1. 888 UK Limited (‘us’ or ‘we’ or ‘our’ or ‘Company’) is incorporated under the laws of Gibraltar and forms part of the 888 corporate group. We are licensed and regulated by the Great Britain Gambling Commission under the UK Gambling Act 2005 to operate and provide online gambling services, including but not limited to casino, poker, sports betting and bingo services (the “Services”). PLEASE READ THESE TERMS OF SERVICE (‘TERMS OF SERVICE’) CAREFULLY BEFORE USING ANY SERVICES OR SOFTWARE PROVIDED BY US.
2. Within these Terms of Service, ‘you’ or ‘your’ refers to you as the individual who accesses or uses the Services or the Software (as defined below).
3. PLEASE NOTE: These Terms of Service apply only if you play or register an account within the United Kingdom (the ‘UK’).
   PLEASE NOTE: If you play in any European Single Market member state, other than jurisdictions where you play under a local licence, such as Spain, Italy or Denmark, the User Agreement (as defined below) will not apply to you and the relevant terms can be found here.
   PLEASE NOTE: If you play outside of a European Single Market member state or outside the United Kingdom, the User Agreement (as defined below) will not apply to you and the applicable terms can be found here.
4. In addition to these Terms of Service, you should also carefully review our Privacy Policy, which explains how we collect and process your personal data. Your use of the Services and the Software is also subject to the following additional rules (together referred to as the ‘Additional Rules’), which apply depending on the type of gambling services you use:
   
   Bonus PolicyThis policy provides further details regarding promotions, bonuses and special offers;Withdrawal PolicyThis policy explains the rules and procedures for withdrawing funds from your bankroll;Responsible Gaming PolicyThis policy contains information on the protection of minors, prevention of compulsive gambling, self-imposed limits and self-exclusion;Tournament RulesThese rules provide information on participation in Sit & Go poker tournaments;House RulesThese rules include additional details regarding play in our poker tournaments;Disconnection PolicyThis policy explains what occurs if you are disconnected from a game or product while playing or betting;888sport Sports Betting RulesThese rules provide further information relating to our sports betting products;
   The Terms of Service together with the Additional Rules form the ‘User Agreement’.
5. The Services are offered under: (i) our own brands such as “888sport”, “888casino” and “888poker” (each an ‘In-House Brand’); and (ii) brands owned by third parties that are not part of the 888 corporate group but whose websites are operated by us (each a ‘White Label Brand’ and each respective owner a ‘White Label Brand Partner’).
6. The Services are made available through various websites operated under an In-House Brand or a White Label Brand (collectively, the ‘Sites’). From time to time, the Services may also be offered through alternative platforms including: (i) interactive television; (ii) mobile gambling platforms; and (iii) in-flight entertainment systems (each an ‘Alternative Platform’).
7. Our software, which includes any games available for play and may be offered in downloadable or non-downloadable formats via the Sites or an Alternative Platform (the ‘Software’), enables access to and use of the Services.
8. Whenever you use the Services or Software through an In-House Brand or a White Label Brand, whether via the Sites or an Alternative Platform, the User Agreement will apply to you.
9. By registering an account and/or accessing or using the Sites, Alternative Platforms, Services or Software, you agree to be bound by the User Agreement. The User Agreement constitutes a legally binding agreement between you and us and governs your use of the Services and Software at all times. If you do not accept any part of the User Agreement, you must immediately stop using the Services and Software and uninstall or remove the Software from your computer or any other applicable device.
10. We reserve the right to suspend, amend, remove or add to the Services or Software at any time.

2. Amendments to the User Agreement

1. We may amend, revise, update or otherwise change any part of the User Agreement from time to time, including without limitation as a result of legal or regulatory requirements, security considerations, or changes to the Services.
2. The User Agreement may be updated for a range of reasons, including compliance with applicable laws and regulations, instructions, guidance or recommendations issued by a relevant regulatory authority, customer service considerations, and updates to the Services or our business operations. Where material or significant changes are made, we will notify you in advance. Your continued use of the Services following such notification will constitute acceptance of the revised User Agreement. If you do not agree to the amended User Agreement, you must stop using the Services and contact our customer service department so that your account may be closed and any available balance returned to you, except where we are entitled under the User Agreement to withhold funds. The most current version of the User Agreement is always available on the website.
3. You are advised to review the User Agreement regularly to ensure you are aware of any updates.

3. Who May Use The Services And Software

1. The Services are intended solely for players who register or play in the UK. We accept no responsibility for any unlawful or unauthorised use of the Software and/or the Services by you.
2. If we reasonably believe that you are accessing or using the Software or Services from outside the UK, we may terminate your account, freeze any funds held in your account and disclose your details to our licensors and/or relevant authorities. You will be responsible for any resulting loss or damage.
3. You must not download the Software or use the Services if you are under 18 years of age. If you are under 18 and download the Software or use the Services, this will constitute a material breach of the User Agreement and we will close your account and terminate the User Agreement in accordance with section 15 below.
4. PLEASE NOTE: Gambling while under the age of 18 constitutes a criminal offence in the UK.
5. Before you are permitted to deposit funds into your account, place wagers using real money or bonuses, or access any free-to-play gambling games, we will take steps to verify that you are aged 18 or over.
6. Prior to allowing you to gamble, we will also verify your identity by confirming, at a minimum, your name, address and date of birth.
7. If, following completion of the age and/or identity verification process, you are found to be under 18 or to have provided false or inaccurate registration information, this will constitute a material breach of the User Agreement. We will close your account in accordance with applicable regulations and terminate the User Agreement. You will not be permitted to gamble until your age and identity have been successfully verified.
8. To carry out the age and identity checks referred to above, we generally use third party service providers. Where verification results are inconclusive, or where we reasonably suspect that the identification details you have provided do not accurately reflect your true identity, we may request one or more of the following documents: (a) a government issued identification document, such as a driving licence or passport; (b) proof of address, such as a utility bill or bank statement in your name showing the address registered on your account; or (c) confirmation that the registered payment method belongs to you, such as copies of the front and back of your debit card with the middle digits and CVV code obscured. These documents may be scanned and uploaded via the Cashier or a designated pop-up, or submitted by email, as applicable. We may also require such documents to be notarised at your expense if we reasonably believe they may not be genuine or valid. If any documents fail our internal security checks, including where we suspect alteration, falsification or misrepresentation, we are not obliged to accept them as valid or to provide detailed feedback on our findings. Failure to supply the requested documentation will result in failure of the age and/or identity verification process.
9. In addition to the verification steps outlined above, we may at a later stage carry out further checks to ensure that the information we hold about you remains accurate and current. This may include verification of your source of funds, financial position, occupation or similar details, as well as confirmation that you are the lawful holder of any payment method to which you request withdrawals. As part of this process, you may be required to provide identification documents, proof of address, proof of payment method ownership and/or financial documents demonstrating your source of wealth or funds, such as bank statements, payslips or P60 forms. These documents may be uploaded via the Cashier or a designated pop-up or submitted by email, as applicable. We reserve the right to apply restrictions to your account, including limits on deposits, based on the information provided or where such information is not provided. We shall not be liable for any losses incurred by you prior to the application of such restrictions or in relation to any other accounts you may have registered or reactivated, whether before or after such restrictions are applied.
10. We may also conduct background checks from time to time for purposes including the detection and prevention of fraud, verification of source of wealth or source of funds, and the identification and analysis of activity associated with money laundering or terrorism financing. As part of this process, you may be required to provide identification documents, proof of address, confirmation of payment method ownership and/or financial documentation supporting your source of wealth or funds. These documents may be submitted via the Cashier, a designated pop-up or by email, as applicable. We are not obliged to notify you each time such due diligence, verification, investigation or ongoing monitoring is undertaken. These activities may involve the use of third party service providers and publicly available information. Where any such checks raise concerns, we may close your account and terminate the User Agreement in accordance with section 15 below.
11. While engaged by us, and for a period of 24 months thereafter, none of our officers, directors, employees, consultants, agents, group companies, suppliers, vendors or White Label Brand Partners are permitted to use the Services, whether directly or indirectly. This restriction also applies to relatives of such individuals, where “relative” includes a spouse, partner, parent, child or sibling. In addition, residents of Gibraltar and Gibraltarians are not permitted to download the Software or use the Services.

4. In What Instances Will We be Liable to You?

1. You have certain statutory rights relating to the provision of the Services and corresponding legal remedies if we fail to comply with those rights. Nothing in the User Agreement limits or affects those legal rights or remedies. For further information about your legal rights, you may contact your local Citizens Advice Service.
2. Nothing in the User Agreement excludes or limits our liability for fraudulent misrepresentation or for death or personal injury caused by our failure, or the failure of our employees or agents, to exercise reasonable care and skill.
3. Subject to sections 4.1 and 4.2 above, we shall not be liable to you or to any third party for any loss or damage of any kind arising out of or in connection with:
   1. your use, or any third party use, of the Software or the Services;
   2. your use of any links available on the Sites;
   3. any content available on any external website linked to from the Sites or through the Services;
   4. any modification, suspension or discontinuation of the Software or the Services.
   In addition, we shall not be liable for:
   1. any indirect, financial or consequential loss;
   2. any losses that were not reasonably foreseeable by you and us at the time you accepted the User Agreement;
   3. business losses and/or losses suffered by non-consumers, including loss of business, loss of business information, business interruption or loss of profits;
   4. losses caused by the equipment or devices used by you to access the Software and/or Services;
   5. any acts or omissions of your internet service provider or any other third party with whom you have contracted to obtain access to the server hosting the Site;
   6. any failure to provide the Software and/or Services or to comply with our obligations under the User Agreement where such failure results from Events Beyond Our Control. “Events Beyond Our Control” refers to any cause outside our reasonable control that prevents us from providing the Software and/or Services or fulfilling our obligations under the User Agreement and includes, without limitation, cyber-attacks, fire, flood, storm, riot, civil disturbance, war, nuclear incidents, terrorist activity and acts of God.
4. Subject to section 4.1 above, we do not guarantee that the Software or the Services will be available continuously or without interruption. Access to the Software and/or Services may be temporarily suspended without notice due to system failure, maintenance, repairs or circumstances reasonably beyond our control.
5. Subject to the rights set out in section 4.1 above, we do not guarantee that the Software and/or Services will be free from errors, that any defects will be corrected, or that the Software or the server through which it is provided will be free from viruses, bugs or other harmful components. We also do not guarantee the completeness, accuracy, reliability or results of any materials or information obtained through the Services.
6. We shall not be liable for any loss of data arising from an Error, as defined in section 5.1 below, except where such loss results from our failure to exercise reasonable care and skill, nor shall we be liable for any damage to your computer equipment or software.
7. Subject to the above, the Software and Services are provided on an “as is” and “as available” basis. We make no warranties or representations, whether express or implied, including but not limited to any implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness of the Software or Services, or that the Software and/or Services will meet your requirements.
8. Except as expressly stated in this Section 4, we do not provide any guarantees in relation to the Software or the Services, nor do we make any guarantees regarding statements made by advertisers on or through the Software and/or Services.

5. Errors, Voiding Bets and Winnings

1. From time to time, technical issues or human or manual mistakes, whether made by us or by a party acting on our behalf, may arise and impact the Services, the Site and/or the Software. In some instances, such issues may not be visible or identifiable by you or by us until verification checks have been completed (each an “Error”), including but not limited to:
   1. system or communication failures, delays, interruptions, faults, bugs and/or viruses;
   2. game related malfunctions or errors, including issues affecting the underlying mechanics or mathematical models on which a game operates. This includes situations where a game functions other than in accordance with its published return to player percentage and/or its published game rules. Such malfunctions or errors may impact, among other things, the frequency, amount or likelihood of winnings being paid;
   3. mistakes in the odds and/or terms of a bet offered for betting purposes, including: (1) where odds or terms are stated incorrectly; (2) where a palpable or obvious error occurs, meaning odds are offered that differ materially from the general market or are clearly incorrect based on the likelihood of the event; (3) where a betting offer includes an incorrect participant, such as an individual or team not involved in the event; and/or (4) for Live or In Play Bets, as defined in the 888Sport Sports Betting Rules, where the odds offered are based on a score displayed on the Site that differs from the actual score at that time as provided by the relevant governing sports body or organization;
   4. errors in the acceptance of a bet, including:
      1. where a bet is accepted by us in error;
      2. where a bet, other than a Live or In Play Bet as defined in the 888Sport Sports Betting Rules, is accepted after the relevant event has started; and/or
      3. in relation to Live or In Play Bets: (i) where a bet is accepted at incorrect odds or price due to delayed or faulty live coverage; (ii) where a bet is accepted on an in play event that has already taken place; or (iii) where a bet is accepted after a separate event, which may influence the outcome of the event being bet on, has already occurred or is occurring, for example where a free kick is awarded in football and a bet is placed on the next goal being scored from a free kick; and/or
      4. errors in the settlement of a bet and/or in the calculation or allocation of winnings, such as settling a fixed odds bet using odds different from those placed, paying winnings on a losing wager, or distributing winnings that are not due.
2. Where an Error occurs, we will take reasonable steps to resolve the Error while seeking to minimise any impact on you, noting that we are not required to provide any backup systems or similar services.
3. If an Error occurs: (a) any bet or wager affected by that Error will be declared void; and (b) any winnings, bonuses or similar benefits awarded or paid to you that would not have been awarded or paid but for the Error (“Erroneous Winnings”) will be void. This means that the affected bet or wager will not count and any Erroneous Winnings will not be payable to you, regardless of whether they have already been credited to your account.
4. While we assess whether any Winnings constitute Erroneous Winnings, we may temporarily suspend payment of those Winnings. If our review determines that the Winnings are not Erroneous Winnings, payment or credit will be processed. If they are determined to be Erroneous Winnings, they will not be paid or credited.
5. If, for any reason, you are able to withdraw Erroneous Winnings, you will be required to repay the relevant amount to us without delay. We may offset this amount against any funds otherwise owed to you.
6. Please refer to our Disconnection Policy for information on how game sessions and bets are handled across our different products if you are disconnected while playing a game or placing a bet.
7. Poker tournaments may be cancelled due to Errors or other reasons. Please consult the House Rules and Tournament Rules for information on how buy ins and entry fees are handled if a tournament is cancelled.

6. Your Breach of These Terms and Conditions

1. You agree to indemnify us (and, where applicable, White Label Brand Partners) for any losses, costs or expenses, including legal fees, incurred as a result of any material breach of the User Agreement by you.
2. Unless expressly stated otherwise in the User Agreement, and in addition to any other remedies available to us, if you breach any term of the User Agreement we may immediately close your account or accounts and terminate the User Agreement in accordance with section 15 below, and/or prevent you from registering any further accounts with any In House Brand or White Label Brand. In such circumstances, we will only return any cashable funds held in your real money bankroll, excluding any costs, losses or damages directly incurred by us as a result of the breach, provided the resulting amount is positive. Where you have materially breached the User Agreement, we reserve the right to retain any deposits, winnings or funds held in your account. We may also withhold funds where required by applicable law, regulation or a relevant authority. Non-compliance with the User Agreement may additionally result in disqualification and/or legal proceedings against you.

7. Your Use of Our Technology And Intellectual Property

1. You may install and use the Software, and any content derived from it, including all copyright and other intellectual property rights, solely in connection with the Services for your personal and non-commercial use, and strictly in accordance with the User Agreement. You may install the Software on a hard drive or other storage device and create backup copies, provided that such copies are used only by you in connection with the Services. The code, structure and organisation of the Software are protected by intellectual property laws. You must not:
   1. copy, redistribute, publish, reverse engineer, decompile, disassemble, modify, translate or attempt to access the source code, create derivative works from the source code, or otherwise;
   2. sell, assign, sublicense, transfer, distribute or lease the Software;
   3. make the Software available to any third party via a computer network or by any other means;
   4. export the Software to any country, whether by physical or electronic means; or
   5. use the Software in any way that is prohibited by applicable laws or regulations.
   (collectively, the “Prohibited Activities”).
   You will be responsible for any damage, losses, costs or expenses incurred by us arising out of or in connection with your involvement in any Prohibited Activities. You must notify us as soon as reasonably practicable after becoming aware of any Prohibited Activities carried out by any person and provide reasonable assistance in connection with any investigation we may undertake based on such information.
2. The brand names associated with the In-House Brands, White Label Brands, the Sites and the Alternative Platforms, together with any other trademarks, service marks or trade names used by us, whether alone or in conjunction with our white label partners (the “Trade Marks”), are owned by us, members of our corporate group and/or our licensors. In addition to the Trade Marks, we, our group companies and/or licensors own all rights in the remaining content available on the Sites and Alternative Platforms, including but not limited to the Software, images, graphics, photographs, animations, videos, music, audio and text made available through the Software or online (the “Site Content”). Your use of the Services or Software does not grant you any rights in the Trade Marks or the Site Content, and you may use them only in accordance with the User Agreement.

8. Your Promises To Us

You confirm the following to us:

1. You are aged 18 or over, you are of sound mind and you are capable of accepting responsibility for your own actions.
2. All information you provide to us during registration or at any time afterwards, including in connection with payment deposits and details relating to your occupation, is true, accurate, current and complete, and where relevant matches the name on the card or other payment account used to deposit or receive funds. You may only use payment methods that are registered in your own name and must not use payment methods belonging to another person. We will assume that all payment methods linked to your account are yours and that you are legally entitled to use them. If this is not the case, we will have no obligation to refund any monies to you or to any third party, subject to any obligations imposed by applicable laws or regulations. You must promptly inform us of any changes to previously provided information, including but not limited to your source of funds, financial position, occupation or similar details. From time to time, we may require you to provide evidence or documentation to verify the payment methods used and your right to use them. Based on the outcome of these checks, you may or may not be permitted to continue using a previously used debit card to deposit funds. If any information you provide is false, inaccurate, misleading or incomplete, this will constitute a breach of the User Agreement and we may close your account and terminate the User Agreement in accordance with section 15 below, in addition to taking any other action permitted by applicable laws and regulations.
3. You will not deposit any funds that have been borrowed or loaned into your account.
4. Your account is for your personal use and benefit only. You must not allow any third party, including a relative as defined in section 3.11 above, to use your account, password or identity to access or use the Services or the Software. You remain fully responsible for all activity carried out on your account, whether by you or by any third party acting on your behalf.
5. You will keep your account username and password confidential and will take all reasonable steps to prevent them from being disclosed to any other person. You must notify us as soon as reasonably possible if you believe that your account is being misused or that a third party has gained access to your username or password. You agree to cooperate with us during any investigation into such matters. We will not be liable for any misuse of or access to your username or password by a third party, unless this occurs as a direct result of our failure to exercise reasonable care and skill.
6. You are responsible for maintaining the security of your username and password on your own computer or internet access location. If your username or password is compromised due to viruses or malware present on your device, and this does not result directly from our failure to exercise reasonable care and skill, responsibility rests with you. You should report any known hacking attempts or security breaches affecting your device to us as soon as you become aware of them.
7. You acknowledge that gambling using the Services involves a risk of losing money. You agree that your use of the Services is entirely at your own discretion and risk.
8. You acknowledge that the Software may include features provided by third parties which may be installed on your device as part of the Software and may be updated automatically from time to time. These features may, among other things, access your hand history stored on your device for the purpose of providing promotions and notifications. You may choose not to enable hand history recording or may uninstall the relevant feature.
9. You are solely responsible for declaring, reporting and paying any taxes or other levies that may be payable to any governmental, taxation or other authority in respect of any winnings paid to you.
10. We may publish details of amounts you have won together with your chosen username and profile picture on the Site and or through social networks for promotional or other purposes. Full terms and conditions relating to social network promotions are available here. Certain games may also require the display of your username, profile picture and winnings or points accumulated in order to function correctly, for example leader boards. You agree that we may use your username, profile picture and winnings for such in game functionality without requiring further consent.
11. You are responsible for obtaining access to telecommunications networks and the Internet for your device and for securing any permissions or consents required for your device to connect to the Software and the Services.
12. You acknowledge that certain games offered as part of the Services operate on a shared basis, allowing users of the In House Brands, White Label Brands and certain third party platforms to play together. In such cases, you accept that you may play with or against other users whose configurations may differ from yours, including but not limited to differences in currency and betting limits.
13. You acknowledge and agree that certain games offer progressive jackpots. A progressive jackpot increases in value based on contributions from player stakes, including from players located in different countries. We may decommission a progressive jackpot at any time, including before it has been won in certain circumstances. If a progressive jackpot is decommissioned across all brands before it is won and the relevant game is available to UK players, we will seek to redistribute contributions and may, among other actions: (i) use outstanding contributions from UK and non UK players to fund a new progressive jackpot available to UK players; (ii) use outstanding contributions from UK players to fund a jackpot available only to UK players; or (iii) refund UK players their outstanding contributions.
14. You acknowledge that in peer to peer gaming, technical factors such as slower network speeds or reduced device performance may place you at a disadvantage compared to other players.
15. You acknowledge that live television events and other broadcasts on which you place bets may be subject to delays, meaning that other players may have access to more up to date information regarding those events.
16. You must not engage in screen scraping, web scraping or any other form of collecting or extracting third party data from the Sites, whether manually or by automated means, for any purpose.

9. Prohibitions Regarding Your Uses of the Sites and Services

1. If we reasonably determine that you are engaging in, or have engaged in, any fraudulent or unlawful activity, or have carried out any prohibited transaction, including money laundering, under the laws of any jurisdiction applicable to you, such conduct will constitute a material breach of the User Agreement. In such circumstances, we may close your account and terminate the User Agreement in accordance with section 15 below and we will have no obligation to refund any deposits, winnings or funds held in your account. We may also restrict your access to any of our other websites, servers or services. We are entitled to notify relevant authorities, other online service providers, banks, card issuers, electronic payment providers or other financial institutions of your identity and of any suspected unlawful or fraudulent activity. You agree to cooperate fully with us in the investigation of any such activity. Where we have reasonable grounds to suspect that you are, or may have been, involved in fraudulent or unlawful activity, we may suspend your account while such investigation is carried out.
2. The following are examples of what may constitute “fraudulent or unlawful activity”:
   1. Illegal Funds: Where funds used by you for gambling originate from illegal sources, where the Services are used as a money transfer mechanism, or where we reasonably suspect involvement in money laundering activities, including the use of proceeds of crime.
   2. Unfair Betting Techniques: Using recognised betting techniques intended to bypass the standard house edge, including but not limited to martingale strategies, card counting, or low risk roulette betting such as placing equal bets on red and black.
   3. Circumvention: Gaining, or attempting to gain, unauthorised access to our systems or security measures, including attempts to bypass restrictions that prevent you from using the Services after opting out.
   4. Software Aids: Using any Software Aids, as described in section 25.3.3 below.
   5. Using Artificial Intelligence: Using any software, program or automated system with artificial intelligence capabilities to perform actions on behalf of a player.
   6. Intentional Disconnection: Deliberately disconnecting from a game while playing on the Sites. We use sophisticated methods to detect and identify intentional disconnections.
   7. Collusion: Where two or more players cooperate to gain an unfair advantage, including sharing information about cards or gameplay, or agreeing to split prize pools unless expressly permitted by us.
   8. Chip-Dumping: Engaging in chip-dumping, as described in section 25.3.4 below.
   9. Abuse of the “Sit Out” Feature: Misuse of the “Sit Out” feature, as described in section 25.3.5 below.
   10. Systematic Abuse: Operating an account or group of accounts in a coordinated or systematic manner to gain an unfair advantage over other players or to deceive other players or us, including playing as a group or using specific cheating techniques.
   11. Special Offer Abuse: Where we reasonably believe that you are attempting to unfairly benefit from, exploit or manipulate any promotions, bonuses or special offers, including welcome bonuses, this will be classified as “Special Offer Abuse”. Examples include: (i) opening multiple similar accounts to obtain a welcome bonus more than once; (ii) depositing only during promotional periods to receive bonuses; (iii) opening multiple accounts across our networks; (iv) where there is reasonable doubt regarding the accuracy of your identity; (v) repeatedly playing free games without playing paid games; (vi) purchasing all tickets for a free game; or (vii) repeatedly depositing, withdrawing and redepositing solely to obtain deposit related bonuses.
   12. Depositing But Not Playing: Depositing excessive funds into an account without playing, or with no genuine intention to play using those funds.
   13. Failed or Uncompleted Verification: Failing to (i) provide all verification documents requested by us, or (ii) provide accurate and valid documentation to verify your registration details, as required under section 3 above.

10. Your Account

1. Your account is intended solely for your personal use and must not be used for any professional, business or commercial purposes.
2. Funds held in your account do not earn or accrue interest.
3. If you do not access your account for a continuous period of 12 months, other than where inactivity results from self-exclusion in accordance with the Responsible Gaming Policy, your account will be treated as a “dormant account”. Before your account is classified as dormant, we will take reasonable steps to notify you using the most recent contact details you have provided. Once an account becomes dormant, we will suspend the balance for security purposes to ensure it remains protected. As a result, the balance may not be visible if you attempt to log in. Your entitlement to the balance remains unaffected and you may contact us at any time via live chat to request access to any positive balance that existed prior to dormancy. Subject to completion of any required identity verification checks, we will restore access to your account and balance where reasonably possible, or alternatively refund the positive balance directly to you.
4. We may, at any time, including after termination of the User Agreement, offset any positive balance in your account against any amounts owed by you to us. For example, where a bet has been settled and subsequently requires resettlement in relation to sports betting services, we may deduct the relevant amount from your account.
5. Where currency conversion applies, we may operate a rounding policy in relation to deposits and withdrawals. As a result, amounts deposited or withdrawn in currencies other than US Dollars may be rounded up or down when converted. By way of example only, where a deposit of 10 EUR converts to 13.61 USD based on the exchange rate, your account may be credited with 14.00 USD. Details of the applicable rounding policy will be made available at the point of conversion.
6. All funds deposited by you will be held in a bank account in our name (the “Designated Account”). The Designated Account is a segregated account that contains only player funds and is used solely for the purpose of facilitating payment for use of our services. Funds will remain in the Designated Account until used for that purpose.
7. Please note that the Designated Account meets the Great Britain Gambling Commission requirements for medium level protection, as player funds are held separately from our operational funds in a designated client account and are subject to specific handling instructions. While measures are in place to protect customer funds, there is no absolute guarantee that all funds will be repaid in the event of insolvency. Further information regarding customer fund protection is available on the Great Britain Gambling Commission website here.
8. In the event that we become insolvent and enter liquidation, our assets and liabilities will be managed in accordance with the laws of Gibraltar and creditors will be paid in line with the statutory order of priority.
9. Where the Software operates using a third party application interface, certain details relating to your historical gambling activity may not be available for display online.
10. If you have a child who is not legally of age, you should take appropriate precautions to ensure that they do not access the Services through your devices.
11. You may only access the Software and use the Services through your own account and must not use another person’s account under any circumstances. Any attempt to access or use the Services or Software via another person’s account will constitute a breach of the User Agreement and may result in account closure and termination of the User Agreement in accordance with section 15 below.
12. You may hold only one account per product offered by us, meaning one account each for casino, poker and sports betting. For clarity, this allows a maximum of three accounts in total, one for 888Sport, one for 888Poker and one for either 888Casino or 777.com. If we reasonably believe that you have opened, or are associated with, more than one account for any product, any additional accounts will be treated as “Duplicate Accounts”. Association may include, without limitation, use of another person’s account or details, multiple accounts linked to the same address, email address or IP address, or any other method of operating more than one account for a single product. In respect of any Duplicate Account, we may:
    1. close the Duplicate Account and retain only the original account, unless circumstances justify closure of all accounts;
    2. void any bonuses or free bets used on the Duplicate Account and any winnings derived from them; and/or
    3. void any future bets or wagers placed using the Duplicate Account and any winnings arising from such bets.
    If we are unable to fully recover amounts paid to a Duplicate Account, we may recover those amounts from your original account or from any other Duplicate Account held by you or on your behalf.
13. Please note that where your ownership of a registered payment method cannot be confirmed without supporting documentation, you may be required to provide appropriate documents before you are permitted to withdraw funds.

11. Payment Transactions and Payment Fraud by You

1. You are fully responsible for payment of all amounts owed to us. You agree not to make, or attempt to make, any charge-backs, nor to deny or reverse any payments you have made. You further agree to reimburse us for any charge-backs, payment denials or reversals initiated by you, together with any losses we incur as a result. In accordance with this User Agreement, we may suspend provision of the Services or withhold payments to certain users or to users making payments with specific debit cards.
2. 888 UK Limited is responsible for processing your payments and handling your funds. Where applicable, UK Regulated Lim will appear on your payment statements. Subject to regulatory requirements, we may from time to time, and without prior notice, use another company within our corporate group to provide these services.
3. We may use third party electronic payment processors and or financial institutions to process payments made by you or to you in connection with your use of the Services.
4. Where we reasonably suspect that a fraudulent payment is being made or received, including the use of stolen debit cards, or where any other fraudulent activity is identified, including charge-backs or payment reversals, we reserve the right to close your account and terminate the User Agreement, reverse any payouts and recover any winnings. We may notify relevant authorities or entities, including credit reference agencies, of any suspected payment fraud or unlawful activity and may use collection agencies to recover outstanding payments. We shall not be liable for any unauthorised use of debit cards, regardless of whether such cards have been reported stolen, except where otherwise required by applicable laws or regulations. We also reserve the right to apply fees for processing deposits and withdrawals, as detailed in the Cashier.
5. We may block or close your account if we have reasonable grounds to believe that you have used, or attempted to use, a payment method belonging to another person who has entered into a self-exclusion agreement with us.

12. Our Promotions and Bonuses

1. From time to time, we may make promotions, bonuses or special offers available. These are subject to the User Agreement, the Bonus Policy and any promotion specific terms and conditions provided to you (“Promotion Terms”). Where there is any inconsistency between the User Agreement, the Bonus Policy and the Promotion Terms, and to the extent that they relate to a bonus or special offer, the following order of precedence will apply: (i) Promotion Terms; (ii) Bonus Policy; (iii) User Agreement.
2. We reserve the right to amend or withdraw any promotion, bonus or special offer at any time. Except where necessary to prevent fraud or similar unlawful activity, any such change or withdrawal will not affect you if, prior to notification of the change or withdrawal, you have already opted into the promotion, made a deposit in anticipation of receiving a bonus or benefit, and or commenced play in connection with the relevant promotion or offer.
3. Where we reasonably believe that a user is engaging in Special Offer Abuse, as described further in section 9.2(k), we may take one or more of the following actions:
   1. require you to provide one or more of the following documents: (a) a government issued identification document, such as a driving licence or passport; (b) proof of address, such as a utility bill or bank statement in your name showing the registered address; or (c) confirmation that the registered payment method belongs to you, such as copies of the front and back of your debit card with the middle digits and CVV code concealed. These documents may be uploaded via the Cashier, a designated pop up, or sent by email, as applicable. We may request that such documents are notarised at your own expense where we reasonably believe that a document may not be genuine or valid. If the documents fail our internal security checks, including where we suspect alteration or misrepresentation, we are not obliged to accept them as valid or to provide details of our findings. Failure to provide the requested documentation will result in failure of the verification process;
   2. refuse, withhold or withdraw any bonus, offer or promotion from a user, either temporarily or permanently; or
   3. close the relevant user account and terminate the User Agreement in accordance with section 15 below.
4. If we have concerns regarding your gambling activity from a responsible gambling perspective, we may temporarily restrict your eligibility to receive bonuses. Where such a restriction is applied, we will notify you by email and advise of the duration of the restriction.
5. Each user is entitled to a single welcome bonus only. Users who make a first deposit on any Site owned or operated by us, whether under an In House Brand or a White Label Brand, and who currently have or have previously held an account with any Site owned or operated by us, will not be eligible for an additional welcome bonus.
6. We may occasionally notify you of special promotions by various means, including but not limited to email, telephone, SMS and pop up windows displayed within the Software, unless you have opted out of receiving such communications. Unless stated otherwise in the applicable terms and conditions, promotions will commence at 00:00 and conclude at 23:59 GMT on the stated dates.
7. You will be provided with options to opt out of certain categories of communications from us and, where you choose to do so, we will comply with your preferences.
8. Bonus funds are subject to wagering requirements, meaning that you must place wagers of a specified total value before bonus funds and any associated winnings may be withdrawn. Further information regarding wagering requirements is available in the Bonus Policy.
9. Your account balance consists of both “Available Funds” (also referred to on the Sites as “Cash Balance” or “Deposit Funds”) and “Restricted Funds” (also referred to as “Bonus Balance”).
   1. Available Funds include funds deposited by you, winnings derived from those funds and any bonus funds that have satisfied the applicable wagering requirements. Available Funds may be used to place wagers on eligible games or withdrawn at any time in accordance with the Withdrawal Policy.
   2. Restricted Funds consist of bonus funds that have not yet met wagering requirements, any winnings associated with those bonus funds, as well as free spins, FreePlay, jackpot vouchers, Tournament Tickets, Free Bet Tokens and Profit Boost Tokens.
   
   Please note that deposits may not be credited to your account immediately and may take several days to be processed by your payment provider. Until the deposit is credited, it will not be treated as Available Funds.
10. If your account contains both Available Funds and Restricted Funds, wagers will be placed using Available Funds first, with Restricted Funds only being used once Available Funds have been exhausted. This does not apply to the use of free spins, FreePlay, jackpot vouchers, Tournament Tickets, Free Bet Tokens or Profit Boost Tokens, which may be used independently.
11. Where you have successfully made a real money deposit and place wagers on casino games using Restricted Funds, any resulting winnings will be capped at $500/euro;500/pound;500, depending on your account currency. Any winnings exceeding this amount will not be paid.
12. Where you have not successfully made a real money deposit and place wagers on casino games using Restricted Funds, any resulting winnings will be capped at $100/euro;100/pound;100, depending on your account currency. Any winnings exceeding this amount will not be paid.
13. The winning limits set out in clauses 12.11 and 12.12 do not apply to verified progressive jackpot prizes derived from Restricted Funds, which are not capped. From 17 July 2024, wagers using FreePlay or free spins will not be eligible to win progressive jackpot prizes.
14. Jackpot prizes will not increase as a result of wagers placed using Restricted Funds. Only wagers made using Available Funds contribute to jackpot prize values.
15. Until you have successfully made a real money deposit, the maximum amount that may be transferred to your Available Funds balance is $100/euro;100/pound;100, subject to satisfaction of the relevant wagering requirements.
16. You may request removal of bonus funds from your account at any time. If you do so, any winnings generated from those bonus funds may also be removed.

13. What Are Our Obligations to You?

1. Except where required by any applicable law or regulation, we are under no obligation to monitor whether you are using the Services in compliance with the User Agreement, nor are we required to investigate or pursue any complaints you may raise against other users of the Services or to take any action in connection with such matters.
2. We have no obligation to retain or safeguard account usernames or passwords. If you forget, lose or misplace your username or password for any reason other than our failure to exercise reasonable care and skill, we will not be liable for any resulting loss or inconvenience.

14. Complaints and Disputes

Raising a Complaint – Stage 1

1. If you wish to raise a complaint, you may do so by contacting our customer service department via live chat. Where possible, you should provide all relevant information or evidence reasonably required to assess your complaint. You must clearly outline the nature of your complaint, the reasons for it and the resolution you are seeking. If sufficient detail is not provided, we may be unable to review your complaint. Complaints submitted via social media channels will not be accepted.
2. Our customer service department will acknowledge receipt of your complaint, review the matter and provide you with a response within 24 hours of receipt, or escalate the matter to Stage 2 where appropriate. If you are not satisfied with the response provided at Stage 1, you may also request escalation to Stage 2.

Escalating a Complaint – Stage 2

1. If you disagree with the Stage 1 decision, you may escalate your complaint to our Second Opinion Team. You must complete Stage 1 before progressing to Stage 2. Complaints may be escalated by contacting the appropriate address: [email protected], [email protected], [email protected] or [email protected], as applicable. You should provide full details of your complaint together with any supporting evidence reasonably required to review both the complaint and the customer service department initial decision. We do not offer refunds by way of goodwill gestures or compensation following account closure in respect of potential future winnings.
2. Provided you have cooperated with our complaints process in a timely manner, the Second Opinion Team will review your complaint and issue a decision within 8 weeks of receipt. The decision of the Second Opinion Team represents our final determination and concludes our internal complaints procedure. Complaints raised more than six months after the relevant event occurred may not be considered, without prejudice to your right to pursue legal action under the Governing Law section below or to refer the matter to eCOGRA as outlined below.
3. Final Response to your Complaint
   Following completion of the complaints process and receipt of our final response, if you remain dissatisfied, you may pursue the following civil remedies:
   1. Alternative Dispute Resolution – eCOGRA
   2. UKGC – UK Gambling Commission

15. Account Closure and Termination

1. The User Agreement takes effect immediately once you complete the registration process with us and will remain in force unless and until it is terminated in accordance with its provisions.
2. We may terminate the User Agreement and close your account with immediate effect by giving notice to the email address you have provided to us, provided that it is a valid email address, if:
   1. we decide, for any reason, to discontinue providing the Services generally;
   2. you have breached any term of the User Agreement;
   3. your use of the Services has not been in accordance with the User Agreement;
   4. we reasonably believe that your account is linked to any account that has been terminated for a material breach of the User Agreement or blocked for any reason, including suspected fraud, collusion or cheating; or
   5. we have reasonable suspicion that your account is linked to an account identified as suspected fraud.
3. Unless the User Agreement states otherwise, upon termination of the User Agreement, any balance in your account will be returned to you within a reasonable period following your request.
4. You may terminate the User Agreement and request closure of your account at any time by contacting us via live chat relevant to a White Label Brand Partner. Termination will take effect when your account, including your username and password, is closed, which will occur within 7 calendar days of your email being received on our servers in Gibraltar. You remain responsible for all activity on your account between sending such email and closure of your account by us.
5. Upon termination of the User Agreement:
   1. you must cease using the Software and the Services;
   2. you must pay any amounts that are due and payable to us;
   3. you must remove and permanently delete the Software from your computer equipment and destroy all related documentation in your possession, custody, power or control; and
   4. neither you nor we will have any further obligations to the other, except where the User Agreement provides otherwise.
6. The termination rights set out in this section do not prevent you or us from exercising any other rights or remedies in relation to the relevant breach, if any, or any other breach.
7. If you choose to self exclude from our platform, we will close all accounts identified as belonging to you in accordance with our Responsible Gaming Policy. However, if you select a temporary “Take a Break” period, only the account for the relevant In House Brand or White Label Brand will be closed.
8. If you have previously experienced gaming addiction, financial difficulty or any other issue covered by our Responsible Gaming procedures, you must not use the Software or Services or open new accounts with us, any In House Brand, any White Label Brand partner or any other company within our corporate group while such issue continues.

16. General

1. If any provision of the User Agreement is held to be unlawful or ineffective by any court, regulator or administrative body, the remaining provisions will continue to apply. In such circumstances, the unlawful or ineffective provision will be interpreted as closely as possible to reflect its original intent.
2. If you breach the User Agreement and we do not take action, we will still be entitled to enforce our rights and remedies in any other situation where you breach the User Agreement.
3. Unless expressly stated otherwise, the User Agreement is intended to confer rights and obligations only on you and us. This does not affect our ability to transfer the User Agreement under section 16.5.
4. Nothing in the User Agreement will be interpreted as creating an agency relationship, partnership or any other joint enterprise between you and us.
5. We may transfer our rights or obligations, or subcontract our obligations, under the User Agreement in whole or in part, without your consent: (i) to any entity within our corporate group; or (ii) as part of any merger, sale of assets or similar corporate transaction. Any such transfer or subcontracting will not adversely affect the balance held in your account. You may not transfer any of your rights or obligations or subcontract any obligations under the User Agreement, in whole or in part.
6. Without limiting your rights in relation to the Designated Account as described above, nothing in the User Agreement grants you any security interest over our assets, including, for the avoidance of doubt, any amounts credited to your account.

17. Gaming Regulations

1. We are subject to the applicable gambling laws and regulations of Great Britain. You acknowledge that, in accordance with such laws and regulations, we may be required to disclose certain information relating to you and your account to the British authorities. Further information regarding the licensing status of 888 UK Limited is available here.

18. Use Of Our Chat Feature

1. As part of your use of the Services, we may provide a chat feature that allows you to communicate with other users. We may monitor the chat facility and keep records of all statements made through it. Your use of the chat feature is subject to the following rules:
   1. You must not make statements that are sexually explicit or grossly offensive, including statements that express bigotry, racism, hatred or profanity.
   2. You must not make statements that harm the reputation of any third party or that are abusive, harassing or insulting towards other users.
   3. You must not make statements that advertise, promote or otherwise relate to any other online entities.
   4. You must not make statements about us, the Sites or any other internet site connected with us that are false or malicious.
2. If you breach any of the above rules relating to the chat feature, we reserve the right to remove your access to the chat facility or to close your account and terminate the User Agreement.
3. PLEASE NOTE: When using the chat feature, any personally identifiable information you submit may be viewed, collected or used by other users of the same chat facility and may be used by third parties to send unsolicited messages. We are not responsible for any personally identifiable information that you choose to disclose through the chat feature.

19. Customer Service Department

1. For quality assurance purposes, calls made by you to our customer service department may be recorded.
2. You expressly consent to us using the contact details you provided during registration to contact you from time to time in relation to your use of the Services or other products or services offered by us, our partners or affiliates.
3. We do not tolerate abusive behaviour towards our employees. If we consider that your conduct, whether by telephone, live chat, email or otherwise, is abusive or derogatory towards any member of our staff, we reserve the right to close your account and terminate the User Agreement. Such conduct will be treated as a breach of the User Agreement.

20. Exchange Rates

1. Jackpot prizes and other promotional amounts may be displayed on the Site in one currency but paid to you in another currency. Any currency conversions carried out by us for the purposes of deposits or withdrawals will be performed using an exchange rate sourced from https://xignite.com, with rates updated regularly throughout the day. A margin may be applied which is comparable to commercial rates charged by banks and card providers.

21. Uninstall and Shortcut Additions

1. If you are using the downloadable version of the Software and wish to uninstall it, you may do so via the Add or Remove Programs function on your computer. Please note that upon installation of the Software, the following shortcuts will be added to your desktop:
   • Quick launch shortcut
   • Desktop icon
   • Client link in the Start Menu
   • Brand folder containing the client and uninstall link within the Programs section of the Start Menu
   • Client link within the Games section of the Start Menu
2. If you choose to uninstall the Software, certain registration keys will remain stored on your computer for the purposes of maintaining responsible gaming controls, monitoring potential fraud, and complying with requirements of the Gibraltar Regulatory Authority or UK regulatory authorities, as applicable.

22. Minimum Hardware Requirements

The minimum recommended system requirements for the downloadable version are as follows:

• For PC:
  • OS – Windows 7 Home Basic
  • CPU – Pentium 1.8 GHz or AMD equivalent
  • RAM – 760 MB
  • Hard drive – 300 MB of available space
• For Mac:
  • Operating system – Mac OS X 10.6.8
  • CPU – 2.4 GHz Intel Core 2 Duo
  • Memory – 4 GB DDR2 667 MHz
• The non-downloadable client is supported on the following browsers: Internet Explorer 10.0 and the most recent versions of Firefox, Safari and Chrome.
• For the mobile application on iPhone and iPad, iOS version 9.1 or later is supported.
• For the mobile application on devices using the Android operating system, the minimum requirements are:
  • ARMv7 processor with vector FPU, minimum 550 MHz, OpenGL ES 2.0 support, and H.264 and AAC hardware decoders
  • Android 4.4 or later
  • 1 GB of RAM

Please note that we reserve the right to discontinue support for outdated versions of the hardware or software listed above.

23. Multi-Currency in Casino

If you have selected GBP or EUR as the currency for your casino bankroll, it is strongly recommended that you upgrade any installed versions of the casino to the latest release, which supports full multi currency functionality. If you choose to access an older casino version that has not been updated, display inaccuracies may occur, for which we accept no responsibility. For example, game history entries for rounds played in your registered currency may be shown with an incorrect currency symbol, and the correct history may only be visible in the updated casino version.

24. Governing Law

The User Agreement and the legal relationship between you and us shall be governed by and interpreted in accordance with the laws of England and Wales. Without affecting your right to refer a dispute to an alternative dispute resolution process with eCOGRA, any court proceedings you bring against us must be commenced in the courts of England, to whose jurisdiction both you and we submit.

25. Provisions Relating to Jackpot Winnings, Live Casino, Poker, Live Poker and Sports Betting

1. Jackpot Winnings
   Jackpot prizes will be paid to winning players only after the results have been verified and validated.
2. Live Casino
   To participate in the Live Casino, a player must meet the following minimum hardware, software and connection requirements:
   • Hardware:
     • 2.5 GHz Intel Pentium III processor or fully compatible equivalent
     • 1 GB RAM
     • Keyboard and mouse
   • Software:
     • Microsoft XP SP2 or later
     • SVGA graphics card supporting a minimum resolution of 800 x 600
     • Internet Explorer 8.0, Mozilla 2, Chrome 1.0.0.154, Safari 3.0 or later
     • Adobe Flash Player 9
   • Connection: minimum 256 kbps
   Please note that support for outdated hardware or software versions listed above may be discontinued at any time.
   You agree that if access to the Live Casino is interrupted due to hardware, software or connection configurations that do not meet the above requirements, we will have no obligation to issue a refund and will not be liable for any resulting losses, including loss of winnings.
3. Poker
   1. All bets you place in multi player poker games are made with other users and not with or against us. We assume no risk in respect of bets placed between you and any other user of the Service.
   2. Please note that for peer to peer games or any other games, you may only use tools or software that fall within the following categories: (i) tools providing basic game statistics or information useful to beginners, such as hand strength or pot odds indicators; (ii) tools offering basic level guidance, such as opening hand charts; (iii) tracking software that calculates and displays in game statistics intended solely to help organise information already available to you at the table; and (iv) tools that enhance user experience without influencing gameplay or providing advice, such as improved display, keyboard shortcuts or enhanced visibility (together, “Permitted Aids”). For the avoidance of doubt, item (iv) does not include any software or external aid which, in our opinion, assists you in finding a seat at a poker table or automatically seats you at a table.
   3. You must not use any software, robot or external aid that incorporates artificial intelligence or that is not included in the list of Permitted Aids set out in section 25.3.2 above, regardless of whether the Software itself is being used. Examples of prohibited tools include: (i) tools or services enabling collusion between players, such as card sharing; (ii) tools assisting in game selection based on player identity; (iii) tools or websites that disclose or share information about other players without their consent, including statistics or earnings; (iv) any tool that performs actions on behalf of a player at the table; (v) tools that collect information about other players while the player is absent from the table; (vi) tools that provide real time game advice based on the actions of other players; or (vii) any software or external aid which, in our opinion, assists in locating or automatically seating a player at a poker table (collectively, “Software Aids”).
   4. Chip dumping occurs when a player intentionally loses a hand in order to transfer chips to another player. You must not engage in, or attempt to engage in, chip dumping while using the Services.
   5. You must not repeatedly misuse the “Sit Out” feature or use it for excessive periods. The Sit Out feature is intended only for short breaks during ongoing play and is not designed for use when no play is taking place or for waiting for players to join or leave a table.
   6. You acknowledge and agree that all multi player poker games are public and may be reviewed or published by other players, either during gameplay or after it has concluded.
   7. We provide multi player poker games as a platform enabling users to play poker and place bets with one another using the Software. In consideration for this service, we charge either:
      • a commission, known as a rake, calculated in accordance with the House Rules; or
      • a percentage of the tournament buy in fee. For Blast Tournaments, please refer here.
   8. In the event of a poker related fraud investigation, we are under no obligation to accept any explanation provided regarding the receipt or use of fraudulent funds. If such an investigation is resolved and your account is reopened, we may remove any fraudulent funds from your bankroll.
   9. You are fully responsible for all monies owed by you to other users of the Service and to us. Any claim you may have relating to winnings from losing bets placed by another user, or in relation to any arrangements or deals made with another user, shall be pursued against that user and not against us. We are not responsible for paying you where another user fails to meet their obligations, nor are we required to take action against such users. Any disputes between users, including those involving payment fraud, are not our responsibility.
   10. Where an investigation is conducted into suspected fraudulent poker activity involving your account and other players, we may investigate such activity and take any action we reasonably consider necessary, including blocking accounts and retaining funds. We are not required to disclose details of any investigation, retained funds or any impact on your account. We will cooperate with any competent authority investigating such matters, and funds may be retained until we receive sufficient instruction to release or return them.
   11. If you suspect that another player is colluding, cheating or engaging in any form of fraud, you should report this in accordance with the dispute resolution procedure set out in section 14.
   12. When using a mobile or tablet device, you may only participate in one poker game or tournament at a time.
   13. You agree that we may use, worldwide and on a royalty free basis and in perpetuity, the hands you play at the final table of major tournaments, including the cards dealt to you that were not visible to other players, as well as your avatar and username, for purposes including reproduction, distribution, public display, performance, editing, adaptation or creation of derivative works on the Sites and on our or our affiliates social media channels, including Facebook, Twitter and YouTube. You release us and any third parties acting on our behalf from any claims, liabilities, costs or expenses arising from allegations of defamation or infringement of privacy, publicity or personality rights.
4. Live Poker
   1. To participate in live poker video tables, you must have a video camera connected to your computer and select a table displaying the webcam icon in the poker lobby.
   2. Your participation at a live poker video table constitutes your consent for us to use your name, voice, likeness, image and country without any payment being due, and you grant us the right to do so.
   3. You acknowledge and agree that we may record and photograph the poker tables and broadcast live video streams from them on the Sites.
   4. Subject to your rights under applicable law, you further acknowledge that by joining a live poker table, other players at the table may also record, use and publish your image and audio, without our control.
   5. Players who select the sit out option during a live poker game may be removed from the video table to free the seat for players on the waiting list, where such a list exists.
   6. We may restrict the number of players who are able to view live poker video tables and may change this limit from time to time.
   7. Your use of live poker video tables is subject to the following rules:
      • You must not make statements or behave in a manner that is sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred or profanity.
      • You must not make statements or behave in a manner that is abusive, harms our reputation, or harasses or insults other players at the table.
      • You must not make statements or behave in a way that seeks to exploit the game for advertising or promotion of any commercial or private interests.
   8. If you breach any of the above rules relating to conduct at live poker video tables, we reserve the right to remove you from the poker room or to close your account and terminate the User Agreement in accordance with section 15.
   9. We also reserve the right to withhold prizes in poker video table promotions from any participant whom we reasonably determine has breached these rules, including by deliberately covering or obstructing the camera.
   10. Notwithstanding the above, we are not responsible for images displayed via webcams or for comments made by members. We are not required to monitor such images or comments, nor to inform you of any action taken against another member following a complaint.
5. Sports Betting
   1. You should carefully review the 888sport Sports Betting Rules.
   2. In addition to our right to restrict your account, including limiting the amount you may deposit, we reserve the right, on a case by case basis, to limit or refuse any bet, stake or wager placed by you or through your account on our sports betting products. Where maximum bet limits apply to your account, this may prevent the use of free bets received as part of a promotion on certain markets.
   3. Where you place a bet on a sport governed by a sports authority listed in Part 3 Schedule 6 of the Gambling Act 2005 or published on the Great Britain Gambling Commission website, in order for your bet to be accepted as valid, you must not be in breach of any rules relating to irregular or suspicious betting or misuse of information imposed by: (i) the relevant sports governing body; (ii) any other professional body of which you are a member; or (iii) your employer. If we reasonably suspect a breach of these requirements, we may void the affected bet.
   4. We, or an affiliate within the 888 corporate group, are members of the International Betting Integrity Association (IBIA), a non profit organisation that monitors irregular betting activity and potential event manipulation. As part of this membership, we participate in an early warning system designed to identify such activity. Where a warning is received, we reserve the right, at our discretion, to: (i) suspend the offering of any event or group of events across any market; and (ii) delay or withhold settlement of bets on any event or group of events until the integrity of such events has been confirmed by the relevant sports federation via the IBIA.
      Further, where active event manipulation is confirmed by the IBIA in cooperation with relevant sports governing bodies, we may suspend bets placed on the affected events by any individual identified as having insider knowledge, or by any other individual who we reasonably believe to be connected with such activity.
   5. We reserve the right to withhold payments or void any bet relating to an event or match where we reasonably suspect or have evidence that: (i) the integrity of the event has been compromised; (ii) betting prices have been manipulated; or (iii) match fixing or event rigging has occurred. Such evidence may include, without limitation, the size, volume or pattern of bets placed with us or our affiliates within the 888 corporate group.
   6. If we reasonably believe that suspicious betting activity has taken place on your account, we may suspend the account pending completion of any relevant investigation.

Last updated: September, 2024

PLEASE PRINT AND KEEP A HARD COPY OF THE USER AGREEMENT FOR YOUR OWN RECORDS.