Withdrawal

How to Withdraw

As part of our dedication to delivering a high-quality service, 888casino takes all necessary steps to ensure that your withdrawal request is handled as swiftly and smoothly as possible.

To request a withdrawal from your gaming account, please complete the steps outlined below:

OPEN THE MAIN LOBBY
Log in to 888casino using your username and password, then click the Cashier button.
ONCE IN THE CASHIER
Select Withdrawal.
ENTER THE AMOUNT
In the designated field, specify the amount you would like to withdraw from your account.
SELECT YOUR PREFERRED PAYMENT METHOD
Follow the on-screen instructions (or select Learn How or Learn More for detailed guidance on using this payment method).
CHOOSE THE PAYMENT METHOD
From the drop-down menu, select the payment method you want to use to receive any Remaining Withdrawal Balance (please refer to the 888casino Withdrawal Policy) if applicable:
- If you select Wire Transfer, enter, review, or update your bank details in the pop-up window, then click Submit.
SUBMIT WITHDRAWAL REQUEST
Click the Submit Withdrawal Request button.
- To find out how to cancel a withdrawal after submitting it, please see Reversing Your Withdrawal on this site.
- To view your withdrawal history, click the Withdrawal History button in the Cashier.
You can also check your deposit and withdrawal records using the game history feature.

YOU’RE ALL DONE

Please review the following important information:

Withdrawals requested within the same 24-hour period using the same payment method may be processed together as a single payment.

In some cases, authorization or additional documentation may be required to process your withdrawal request, and you may be asked to confirm a list of your previous deposits.

We reserve the right to postpone or suspend the processing of withdrawal requests until final approval has been received for any pending deposit transactions.

Please refer to the 888casino Withdrawal Policy.

Bonus funds can only be withdrawn once all Bonus Policy requirements have been fully met.

If we discontinue our services in any particular country, payouts may be subject to reasonable processing fees.

If you need help with this or any other online gaming matter, please contact us via live chat.

Withdrawal Policy

This policy explains how you can withdraw funds from your account, which payment methods withdrawals may be processed to, and any additional terms that may apply when you request a withdrawal. This withdrawal policy applies only if you play or register an account in the United Kingdom (“UK”). If you require help with any part of the withdrawal process, please contact us via live chat.

How do I request a withdrawal?

Please visit the ‘How to Withdraw’ page for details on how to submit a withdrawal request.

How will I receive funds once I have requested a withdrawal?

The way your requested withdrawal amounts are paid will depend on the payment method(s) you previously used to make deposit(s), as well as the amounts deposited through each of those payment method(s).

Your “Transaction Balance” for each payment method (excluding those listed in ‘Are there any deposit methods that do not have a Transaction Balance?’) represents the total amount you have deposited using that method, minus any withdrawals and/or refunds already processed back to the same payment method, calculated over the last 4 months. If you request a withdrawal that exceeds your total Transaction Balance (combined across all applicable payment methods), the excess amount is referred to as the “Remaining Withdrawal Balance”. For example, if you deposited £/$/€200 in total and requested a withdrawal of £/$/€450, your Transaction Balance would be £/$/€200 and your Remaining Withdrawal Balance would be £/$/€250.

When a withdrawal is requested, amounts equal to the Transaction Balance for each payment method will be automatically returned to the relevant payment method(s). Any Remaining Withdrawal Balance will be paid to the payment method you choose from those available on the withdrawal page in the cashier.

For example, if:

on Monday you deposited £/$/€50 using a Visa debit card;
on Wednesday you deposited a further £/$/€50 using a Visa debit card;
on Friday you deposited £/$/€50 via PayPal; and
on Saturday you deposited £/$/€50 via MuchBetter,

your total Transaction Balance would be £/$/€200, which would be distributed across payment methods as follows:

the Transaction Balance for your Visa debit card would be £/$/€100;
the Transaction Balance for your PayPal account would be £/$/€50; and
the Transaction Balance for your MuchBetter account would be £/$/€50.

If you then requested a withdrawal of £/$/€450 on Sunday, the initial £/$/€200 (the Transaction Balance) would be automatically paid to the relevant payment methods as follows:

£/$/€100 to your Visa debit card;
£/$/€50 to your PayPal account; and
£/$/€50 to your MuchBetter account.

Your Transaction Balance would then be reduced to zero. The Remaining Withdrawal Balance of £/$/€250 would be paid to your selected payment method(s).

How will I be paid my Remaining Withdrawal Balance?

You may request that your Remaining Withdrawal Balance is paid to one of the following options, provided you have made deposits to your account using these methods within the past 12 months:

Visa credit or debit card(s) (subject to any withdrawal limits set by the Visa credit or debit card issuer);
PayPal; or
MuchBetter.

We may also offer Wire Transfer as an option if you have not previously deposited funds into your account, or if the methods listed above are unavailable for any reason.

Are there any deposit methods that do not have a Transaction Balance?

Yes, deposits made using certain debit cards, as well as Mastercard or Eurocard debit cards, do not generate a Transaction Balance and withdrawals cannot be processed to those payment methods.

Debit cards

Due to regulations imposed by debit card issuers, we are unable to process withdrawals to certain debit cards (depending on individual banking institution policies), or to cards issued in the following countries:

Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Indian Ocean Terr, British Virgin Islands, Brunei Darussalam, Canada, Caymen Islands, Chile, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, India, Indonesia, Ireland, Republic of, Jamaica, Japan, Korea, Latvia, Lebanon, Malaysia, Martinique, Mauritius, Mexico, Montserrat, Mozambique, Nicaragua, Oman, Pakistan, Paraguay, Peru, Philippines, Saint Kitts & Nevis, Saint Lucia, Saudi Arabia, Sri Lanka, St.Vincent & Grenadines, Suriname, Trinidad and Tobago, Turks & Caicos Islands, Uruguay, Venezuela

Mastercard/Eurocard

Due to regulations imposed by Mastercard or Eurocard debit card issuers, we are not permitted to process withdrawals to Mastercard and or Eurocard debit cards.

How quickly will my withdrawal request be processed?

We always aim to process withdrawal requests as promptly as possible. Please refer to the ‘Withdrawal Payment Time Frames’ page for further details.

Please note that if you submit multiple withdrawal requests within the same 24-hour period, these may be combined into a single payment. We may also delay or suspend the processing of a withdrawal request if you have made a deposit that is still pending or otherwise not yet completed.

In most cases, withdrawal payments will appear on your bank statement as separate transactions and will not offset or cancel any entries related to deposits made to your 888casino account.

Is there a minimum amount that I must withdraw?

Yes – if you request to withdraw less than your full account balance (that is, your Transaction Balance plus your Remaining Withdrawal Balance), minimum withdrawal limits will apply. If your withdrawal request submitted via the cashier is below the minimum limit stated below, the funds will be returned to your bankroll:

The minimum withdrawal limit for all payment methods accepted by us is £10.

If you wish to withdraw your entire account balance (meaning the total of your Transaction Balance and your Remaining Withdrawal Balance) in a single transaction that is below the applicable minimum amount above, please contact us via live chat.

Will I need to provide certain documents before making a withdrawal?

In some situations, you may be asked to submit specific documents before your withdrawal can be completed. This requirement is part of our procedures for preventing online fraud and money laundering.

We may ask you to provide one or more of the following documents:

A copy of photographic ID: This may be a Passport, Driver’s Licence, or National ID card. We require the page showing your photograph for verification purposes. Please make sure your name, photograph, and signature are clearly visible.
Credit or Debit Cards: A copy of the front and back of the credit or debit card(s) used to fund your account. All details must be clear to allow accurate and timely verification. For security reasons, please mask the middle eight numbers on the front of the card and the 3-digit security code on the back.
Proof of address: This can be provided as a utility bill or a credit card statement. The document must be recent and display your full name and address as registered on your account. If submitting a credit card statement, please ensure the eight middle digits of the card number are obscured.
Other documentation: In exceptional circumstances, we may request additional documents not listed above.
Notarised documentation: In rare cases, we may require your documents to be certified by a qualified Notary or Solicitor and signed and stamped as confirmation of authenticity.

For further details on how to submit the required information, please visit the ‘Upload your Documents Now’ page.

Can I request a withdrawal in a different currency to that of my deposits?

Yes, you may request a withdrawal in any of the following currencies: GBP, USD, or EUR.

If you choose to withdraw funds in a currency that differs from your deposit currency, a conversion rate will apply. All currency conversions carried out by us for the purpose of processing withdrawals are based on exchange rates provided by http://xignite.com, which are updated regularly throughout the day. A small fee may be applied, in line with standard commercial rates offered by banks and card providers.

Once your withdrawal has been processed, we will provide you with your withdrawal ID and confirm the refunded amount in both your bankroll currency and your selected withdrawal currency.

Can I withdraw a bonus?

Bonuses can only be withdrawn once all Bonus Policy conditions have been fully met. Please see here for details of our Bonus Policy.

If you attempt to withdraw funds from your account, all Restricted Funds will be forfeited. This includes any bonus funds that have not yet met wagering requirements and any associated winnings – including, without limitation, Tournament Tickets, Free Bet Tokens, Profit Boost Tokens, free spins, FreePlay, and Jackpot Vouchers – along with any related winnings that have not been converted into Available Funds. Available Funds consist of deposited funds, winnings derived from those funds, and any bonus funds that have met the applicable wagering requirements.

General

If we discontinue our services in any particular country, payouts may be subject to reasonable processing charges.
We use advanced security and encryption technologies to ensure that all transactions and your financial information remain fully protected.
Please inform us immediately if your credit or debit card(s) are lost, stolen, cancelled, or if the status of your e-wallet changes, so we can review their status and confirm whether payments can or cannot be received.
Jackpot prizes will only be paid to winners after successful validation.
If you require assistance with withdrawals or any other online gaming matters, please contact us via live chat.

Last updated in April, 2024

Withdrawal Payment Time Frames

Withdrawal requests are processed within one business day from the date they are submitted. After one business day, the status of your withdrawal request will be updated to “processed”.

Below is an overview of the withdrawal process:

Please note: All time frames are calculated in business days (Monday to Friday).

Payment Method	Timescale	Payment Posted as from:
VISA	Same day to 3 working days	888 UK Limited / 888* UK Limited
MasterCard	Same day to 3 working days	888 UK Limited / 888* UK Limited
ApplePay	Same day to 3 working days	888*UK Limited
Pay by bank	Same day	888 UK Limited
PayPal	Same day	888 UK Limited
Luxon Pay	Same day to 3 working days	888*UK Limited
Trustly	Same day	888*UK Limited
Wire Transfer	2 to 5 working days	A variant of: UK Regulated Lim or WorldPay AP Limited

You will receive an email notification once your withdrawal request has been processed and the funds have been sent to you.

We aim to complete all withdrawals within the time frames outlined above. However, delays may occur due to reasons including, but not limited to, verification checks, technical issues, or actions or omissions by third parties. We accept no liability for any delay in processing your withdrawal request.

We also reserve the right to delay or suspend the processing of withdrawal requests until final approval has been received for any pending deposit transactions.

If we cease offering our services in your country, payouts may be subject to reasonable processing charges.

Please refer to our Withdrawal Policy for additional details.

If your withdrawal has not been posted within the stated time frame shown above, please contact us immediately so we can investigate.

Reversing Your Withdrawal

The option to reverse a withdrawal is not available to players located in the UK.

For players outside the UK – To cancel a requested withdrawal, log in to 888casino using your username and password. Once in the lobby, go to the Cashier and select ‘Withdrawal’. You will see a list of your withdrawal requests displayed in the ‘Awaiting Process’ section, along with their current status. Select any withdrawal request that has not yet been processed by clicking on it, then choose ‘Reverse Withdrawal’. The withdrawal request will be cancelled, its status will change to ‘Cancelled by User’, and the funds will be immediately returned to your 888casino bankroll.

Your withdrawal history is available in the ‘History Log’ application, which can be accessed from the Lobby. This section contains a full record of all withdrawal requests, including those that have been completed and those you have cancelled.

NOTE: Withdrawals that are requested and later cancelled during an event will not be considered a deposit for that event. To qualify, deposits must be wagered during the event period.

Your ‘Withdrawal History’ includes a complete record of all withdrawal requests, both processed and cancelled. For help with withdrawals or any other questions, please contact us via live chat.

Upload your Documents Now

You can upload your documents securely through the cashier. Once verified, your account status will be upgraded, helping to ensure faster payments and, in some cases, higher deposit limits.

Security Policy

Our security policy requires members to submit certain documents during their time with us. This process is designed to protect both our members and our online gaming platforms from online fraud.

Upload your Documents – FAQ

Why do I need to send in my documents?

Documents are required to help protect both our members and us from the fraudulent use of personal identity and or funds.

These documents are used to verify either a member’s identity or their ownership of any credit or debit cards used to deposit funds into the account. We may also request documentation to ensure withdrawals are paid to the correct recipient and, where applicable, to allow for higher deposit limits.

What measures are taken to ensure the uploading process is secure?

To safeguard your personal information, we use SSL (Secure Sockets Layer) technology, which ensures secure data transmission and protects all communications and document uploads.

How are documents kept secure once they have been uploaded?

After your documents are received, they are stored electronically in a secure environment with strictly limited access.

What type of documents should I send?

You may be asked to submit some or all of the following documents:

A copy of photographic ID: This may include a Passport, Driver’s Licence, or National ID card. We require the page displaying your photograph for verification. Please ensure your name, photograph, and signature are clearly visible.
Credit or Debit Cards: A copy of the front and back of the credit or debit card(s) used to fund your account. All information must be clearly readable to allow accurate verification. For security reasons, please obscure the middle eight digits on the front of the card and the 3-digit security code on the back.
Proof of address: This may be provided as a utility bill or credit card statement. The document must be recent and show your full name and address as registered on your account. If submitting a credit card statement, please ensure the middle eight digits of the card number are hidden.
Other documentation: In exceptional circumstances, additional documents not listed above may be requested.
Notarised documentation: In rare cases, we may ask that your documents are certified by a qualified Notary or Solicitor, including signature and official stamp.

How do I send these documents?

You can upload the required documents directly through the cashier in your account by following these steps:

Log in using your username and password
From the Lobby, go to the Cashier or Deposit section
Select the Verify ID tab and follow the step-by-step instructions
Accepted file formats include: JPEG, EXIF, TIFF, RAW, PNG, GIF, BMP, PPM, PGM, PBM, PNM, ECW, PDF, SVG, JPG
The maximum file size allowed is 1MB

If access to your account is restricted, you may submit the requested documents using this secure link.

Simply copy and paste the link into your web browser, then enter your username and password when prompted. You will be guided through a straightforward process to upload the required documentation.

If I have more questions, who can I contact?

If you need further assistance or have additional questions regarding document uploads, please contact our Member Support team, available 24 hours a day, 7 days a week. They will be happy to help with any issues related to your file submission.

At 888casino, we do everything possible to ensure that withdrawal requests are handled quickly and efficiently. Withdrawing your winnings is simple. Log in to your 888casino account using your username and password. If you are playing on a PC, click on the Cashier in the lobby. If you are playing on a mobile device, select Deposit and then open the menu. From there, choose the Withdrawal tab and enter the amount you wish to withdraw. You can then select the payment method you prefer for receiving your funds. You may also review your withdrawal history by clicking the Withdrawal History button in the Cashier. For complete details on making withdrawals at 888casino, please visit the 888casino How to Withdraw Page.